OVERVIEW:
Industrial computer manufacturer seeking a
Computer Support Technician. Candidates must have exceptional phone tech support skills. Must be able identify, research, and resolve technical problems quickly and efficiently.
- Location: Border of Irvine and Tustin (55/5FW)
- Type: Full Time
- Pay: Starts at $20/hr. Depends on performance, experience and expertise
- Hours: 8:00AM - 4:30PM
RESPONSIBILITIES:
- Help desk, answering tech-support phone calls
- Answering emails
- Pre-sales technical consulting
- RMAs (logistics and troubleshooting)
- Design computer servers per customers specifications
EXPECTED QUALITIES:
- Willing to work hard (this is not a laid-back job).
- Be Coachable and willing to accept constructive criticism
- Quick learner with good memory and willing to learn a lot
- Ability to adapt and switch from a slow to fast paced environment
- Reliable (both Attendance and Punctuality)
- Multitasking, able to handle frequent interruptions and shifting priorities
- Pleasant, confident voice and fluent English
REQUIRED SKILLS:
- Able to communicate professionally by phone, email, and face-to-face interaction.
- Proficient in finding solutions and answers online. Excellent research skills
- Have solid knowledge and understanding of computer hardware
- Strong self-organizer with the ability to maintain paperwork and workload at all times
IDEAL SKILLS:
- Linux Command Line
- Windows Server
- Virtualization environment
- Various RAID level
- Website Support
Assuming the raw skills are present, you'll gain additional training.
NOTES:
- This is a customer service job. This is not a quiet/analytical sysadmin position on the back, nor is it a laid-back job.
- Non-smoking environment.
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